Now a resident in S.Africa, I can fondly remember BY as the most helpful and memorable experience in moving from the UK to S.Africa! No predatory pricing tactics, honest, fun, practical and friendly service. In essence it does what is says in the Big Yellow box!!
I found Big Yellow to be quite expensive, but the staff at my branch in West Norwood to be extremely friendly and efficient. I found the discounts for introducing friends to be attractive and did result in me introducing at least one friend. It is easy to get lost when all the corridors look the same in a Sci Fi space station sort of way and I suggest a colour code, or painted lines on the floor to show the way out.
The storage facility is easy to gain access to and very simple to use. We have late access which is useful and you do feel secure when you're alone. The premises are always well lit and clean. I would definately use them again and highly recommend Big Yellow to anyone considering storage facilities.
One of the best things about Big Yellow Storage is the reassurance of knowing that your belongings are kept dry and safe. I've looked at plenty of other storage facilities that were damp or otherwise insecure. The only thing I would improve would be the quality of the sound system...
The staff are professional, friendly and helpful. All aspects of the contract were explained clearly. The enviroment is clean and gives a good impression. Parking at busy times is a bit of an issue but not if you pick your moment. The variety of storage rooms is very good and should accomodate most storage problems. I had no trouble obtainming a room adequate to my needs on both occasions I have used the store. Top marks.
I stored my possessions at the West Norwood location for 18 weeks and it was a problem free, easy experience. The staff were helpful, the security is good and necessary falcilities present. The introductory half price rate helped but with insurance added on to the storage space cost it proved to be a fairly expensive experience, but then no more expensive than any other of the storage facilities out there. It's just an unavoidably expensive thing to have to do. Just remember to enquire about and add your insurance costs to your space rent before you proceed. I would recommend Big Yellow.
Staff are great. Very helpful and friendly. However having to pay an additional cost for out of hours is not acceptable. The storage should be accessible 24 hours a day without having to pay costs in addition to the monthly rental fee
The access to the space was easy and staff were very helpful. I had to use these facilities for a month and it all went smoothly, making sure that moving house wasn't as stressul as it could have been.
After storing our stuff with Big Yellow Box for over a year we've already got my aunt and cousin using them too! So simple to use and you are completely in control of your things. The staff are very efficient and helped us greatly. The room was an excellent space. I felt very relaxed about my whole life being in the store while we went travelling. If we ever need to store again we'll come back!
I used Big Yellow for 2 weeks during a home move from Scotland to London. There was a special offer at the time which made it extremely cost effective. The site is clean and very secure. Being able to access the building out of hours was a great benefit, as I was only really free in the evenings. It was especially useful when my initial drive from Scotland took longer than expected, but I was able to unload at 1am.