I have used Big Yellow twice. Once on moving house and needed somewhere to keep everything while new house was renovated and again as an overflow for things that I want to keep but not necessarily use all the time. It has been very useful
Faultless service: clean, secure premises; perfect- sized space was offered; friendly staff and best rates.
Now a resident in S.Africa, I can fondly remember BY as the most helpful and memorable experience in moving from the UK to S.Africa! No predatory pricing tactics, honest, fun, practical and friendly service. In essence it does what is says in the Big Yellow box!!
I found Big Yellow to be quite expensive, but the staff at my branch in West Norwood to be extremely friendly and efficient. I found the discounts for introducing friends to be attractive and did result in me introducing at least one friend. It is easy to get lost when all the corridors look the same in a Sci Fi space station sort of way and I suggest a colour code, or painted lines on the floor to show the way out.
The storage facility is easy to gain access to and very simple to use. We have late access which is useful and you do feel secure when you're alone. The premises are always well lit and clean. I would definately use them again and highly recommend Big Yellow to anyone considering storage facilities.
One of the best things about Big Yellow Storage is the reassurance of knowing that your belongings are kept dry and safe. I've looked at plenty of other storage facilities that were damp or otherwise insecure. The only thing I would improve would be the quality of the sound system...
The staff are professional, friendly and helpful. All aspects of the contract were explained clearly. The enviroment is clean and gives a good impression. Parking at busy times is a bit of an issue but not if you pick your moment. The variety of storage rooms is very good and should accomodate most storage problems. I had no trouble obtainming a room adequate to my needs on both occasions I have used the store. Top marks.
After storing our stuff with Big Yellow Box for over a year we've already got my aunt and cousin using them too! So simple to use and you are completely in control of your things. The staff are very efficient and helped us greatly. The room was an excellent space. I felt very relaxed about my whole life being in the store while we went travelling. If we ever need to store again we'll come back!
Staff are great. Very helpful and friendly. However having to pay an additional cost for out of hours is not acceptable. The storage should be accessible 24 hours a day without having to pay costs in addition to the monthly rental fee
The access to the space was easy and staff were very helpful. I had to use these facilities for a month and it all went smoothly, making sure that moving house wasn't as stressul as it could have been.