Very efficient, great customer care and support.
Cecilyn Williams
26 May 2026
Very efficient, great customer care and support.
Ten stars if I could. Samantha and Roberto saved the day for us when we changed everything last minute. Also very friendly and helpful.
Top experience with Roberto this morning. He got me set up really quickly and with a smile. Really appreciated his prompt answers to a few queries.
Anthony was attentive, understanding and considerate, it felt more of a service whilst buying boxes. I would be more than happy to return to the Balham branch any day!
Great service. Easily booked and the staff and very welcoming and accommodating, Samantha especially was lovely and extremely kind in a moment where I was moving my stuff in after a downward spiral in life. Her kind words and smile were greatly appreciated.
Everything you need and the staff are lovely!
Exceptionally professional and generous service from Samantha and Anthony at Big Yellow, made the experience straightforward and hassle free
Second time I’ve used Balham Big Yellow and second time being helped by Samantha, who is a huge credit to big yellow, so friendly helpful and welcoming. Will definitely come back!
Samantha was amazing, she answered all the questions i had and didn’t hesitated to help me out, she explained to me everything i needed to know. She showed me the room and asked if i wanted to change or was happy with it. The facility of payment was easy, i don’t need to worry about anything. I had a beautiful experience with the customer service, what a such good service and team !!! I definitely recommend it to anyone.
Samantha,she is very nice and her wishing and receiving the person well and giving good gidence ,for the people coming to storage... Thankyou Gurdeep grover