Natalie was incredibly friendly and helpful! I was welcomed with a warm greeting and she walked me through everything so I was comfortable, which was a relief as it’s my first time using a storage unit. Really recommend!
Charlene was incredibly warm and helpful. Really appreciated her support and she also gave us an amazing discount on first 8 weeks. Super easy checkin and flexible with changes, thanks so much!
Samatha was so happy and went out her way to help. You’re so lucky to have her!
Great service. Samantha was great.
Great experience overall! Samantha was incredibly helpful from start to finish and made the whole check-in process smooth and easy.
Samantha was excellent in helping us with our storage. From helping us pick a bigger room, super lovely and just being a calming presence in what was a chaotic day. Super helpful and we will be back, thank you!!
Natalie was super helpful and the check in was so easy and perfect for what I needed
Had the best experience thanks to Samantha the most wonderful help !!
Love big yellow - great storage place in Balham
I had such a great experience at Big Yellow Storage in Balham. The storage was well priced, with unbeatable welcome offers. Samantha and Charlene on the front desk were also both brilliant – their genuine smiles lit up the reception as soon as I walked in, and they couldn’t have been more helpful. It honestly felt like some of the best customer service I’ve had in years. Nothing was forced or scripted, just warm, genuine, and professional support from start to finish. What a lovely suprise. I wholeheartedly recommend!