Customer reviews for Battersea Self Storage

Negotiating a deal by email was reasonably straightforward and the staff were always friendly and quick to respond. We visited the location before finally deciding to use BY . Moving in was easy in terms of the physical access-but it was VERY annoying to initially be offered a space very negatively different in layout to the one we had been shown as an exampl;e of what we would get.We did change to what we wanted.

I have been with Big Yellow now for 5 years and have always had very helpful service Bradley, the Manager at new Battersea store, has known me for these years and helped me move around, as I am always looking for the best deal, and I was delighted to see him now in Battersea.

Got 3 quotes on line - Big Yellow, Access and Safestore - all within a mile of where we live. Bradley from Big Yellow was first to ring to follow up and move the price down a bit. Others followed - all well below the on line quotes (lesson here - don't settle for on line quote) . In the end the quotes were all similar so went with Big Yellow on basis of service responsiveness (Bradley and Lloyd did good job) and quality of facility. Only downer was a faff around insurance - 234 pounds per annum for 3000 pounds cover is a complete ripoff and a brand damaging example of price gouging consumers. Need to fix that. Assume insurance is a big profit centre. Need to quote realistic prices. In the end I went for cover with our existing home insurance (HSBC) for a nominal amount. Don't use price matching excuse - should be quoting realistic prices up front.

The process was clear, concise and very straightforward. The team were very friendly and helpful, even the staff that weren’t directly looking after us.

Everyone very respectful, helpful, efficient and quick

The end to end process was fantastic!

Nicky at Battersea was brilliant, really clear and really helpful. We decided to change room when we realised we didn’t need as much space and she was very accommodating. Will definitely be recommending you to any mates who need to use storage.

Bradley looked after us and done a great job answering questions

Initial enquiry was through Twitter - my daughter reached out to Big Yellow with a news article about my 94 year old mum who had to be rescued from her flat in Earlsfield due to a fire and she asked if Big Yellow could help with discounted storage to put her belongings in after the fire as we needed somewhere to store things until her place can be sorted out and back to a liveable state. Lydia from Battersea was so helpful on the phone and my daughter was able to secure storage for us effortlessly, both Lydia and Bradley have been so accommodating and have made this process much less painful for us than it could have been!

My initial enquiry was handled professionally, straightforward, smooth and easy.