the facility was clean tidy ,with helpful staff my storage requirement was very much spur of the moment due to an elderly relative coming out of hospital and the need to be on one level , as was my termination of license and did not realise that 7 days notice was needed to terminate and as such have lost part of my deposit so my advise to other users is plan your storage stay if you can!!!!
Staff friendly, space practical and clean, access easy. Help and advice readily available.
Great experience from first phone call right through to loading storage unit. Would definitely recommend Big Yellow to others
The young lady that helped me was effecient and friendly, She made the whole process pleasant and easy. I would defo recommend this branch highly.
Great concept and ideal for storing things short or long term. Perfect for us to tie us over the 8-12 weeks while we clear out our existing house and move to another in a few months. Friendly efficient staff and great online access for information and completing required details. Very happy :-)
The whole experience of moving in couldn't be easier. The only thing I would like to be able to do is to update my inventory online. If it is possible to do it, it is not very clear how to update the inventory.
My average assessment of security in an otherwise positive review arises from the experience of being tailgated into a lift during a busy period. I hasten to add that the tailgaters were bona fide users visiting their storage and perfectly entitled to use the lift, but I did not know, nor had any way of knowing, that. My intention for the future is to always request sole use of a lift, even during a busy period and even if that means waiting.
The staff are really helpful. The security arrangements are in a league of there own. It is very simple to use, with great access. Excellent! Five stars all round!
The service provided by the staff member on duty was excellent, under difficult circumstances. She was very pleasant, easy to speak with and very helpful
Emma at the Elmers End branch was very helpful. Everything regarding access and use of the storage facility was clearly explained. Thank you for making everything so clear and simple.