I was taken care of by Stephanie. She was brilliant. She took care of me quickly, efficiently and professionally whilst being warm and welcoming. I can't recomend her enough.
The team at Big Yellow are polite, efficient and friendly, they made the whole process from initial contact to moving in a pleasure and reassuringly COVID Safe and Secure. I would happily recommend them to anyone looking for affordable safe and secure storage.
Stephanie was exceedingly friendly and helpful
The initial enquiry was all handled online. Amazing help from Taylor.
Very professional, friendly and polite. Explained everything very well.
Everything handled well as one would expect.
Very well and easy
It was handled extremely efficiently by the team who made the overall process very easy.
Great job in speaking with me on the phone and via email. A few charges not immediately obvious from original enquiry, for example insurance, padlock, out of office access charges so the presentation of the cost which looks low initially is not as low as you think, my previous storage company have not charged for out of office hours access so this may lead me to changing my storage options if I need to access in the evenings as I don’t want to pay any more money than I am currently.
My initial was the reason I chose to book as Stephanie explained everything so clearly and offered alternative sizes as I explained my needs. She understood what my requirements were and explained very clearly