Most impressed with the attitude and helpfulness of staff. Had to downsize on one occassion, and Nick in Particular was most helpful as to the proximity of the new space required, so as to minimise the work involved transferring property. He was also extremely efficient at the paperwork neccessary; basically excellent all round.
We are all short on space and want to keep things that we rarely use and using the Big Yellow Storage Company is an Easy way to do it. Competitive with easy access what could be simplar than to arrive. gain access to your storage facility, get what you want, lock up and leave. A must in this day and age when space is so important at home.
Big Yellow self storage has been our saviour, giving us a short-term solution to our clutter problem while painters and plasterers worked on the house.
used your company twice and its pretty good, sometimes could use an extra trolley or two when its busy but overall very happy with the place.
The facility was very well designed, and had excellent features. But best of all was the high quality of the staff: good communicators, polite, helpful and efficient; this applies not only to the store I used, in Brighton, but to the central admin whom I contacted by phone occasionally.
The staff at Big Yellow are always friendly and helpful. I've used the same site several times over the past few years and they always remember me and take the time to chat. The facility itself is top quality - conveniently located with good on-site parking, plenty of trolleys, and a great range of spaces to suit every pocket. 100% recommended.
I live in Canada - if you offered shipping and packing or even had alliances with others i would use them. As it is you dont seem that interested in this profitable business area which is a natural extension
I was imppressed by how efficient the service was and it gave me confidence about the storage and its safety and security. My only wish is that your access hours were a bit longer.
After 3 painfull days of moving and countless near breakdowns , it was so nice to be able to unload our belongings in a safe storage room. The staff were very helpfull and understanding.
Friendly helpful staff. Clean and very easy to use. We were shown round before booking up which was no trouble to the staff. Everything was explained to us on the day of moving in. Overall a great service, no complaints.