Explained everything clearly so there was no surprises on our moving in day
Ian
1 Dec 2021
Explained everything clearly so there was no surprises on our moving in day
Cheap and easy to use
Both the initial contact with Lee was very good, really excellent customer service!
Incredibly easy, Sal had things clear and simple, very easy to understand
Good attention to detail & friendly service without being overbearing
It was all fairly straightforward and easy. From initial booking over the phone to check-in was a hassle-free experience.
I was very pleased, the website was flexible with the quotes once I had put all of my details in. I was expecting to have to submit a new quote for a different sized unit but it was actually very easy and intuitive to change it. I was also pleased that I got a call from someone from the Big Yellow team asking if I wanted to reserve the room, after I had put the quote in online.
Sal and Lee was extremely helpful, they helped me to choose the right sized storage and plan, explained everything very well. The online platform was easy to understand and use. I found the whole process very smooth.
easy,
Very clear and concise, easily understood.