The staff, Joe and Lee, were really friendly and made the whole booking in process stress free.
Andrew
12 Jul 2020
The staff, Joe and Lee, were really friendly and made the whole booking in process stress free.
Everything was very straightforward. All the steps outlined in the email to do prior to move in were made clear, like the online inventory, bringing a padlock and setting a code.
Very smooth moving in process, all very well explained. Joe was very polite and welcoming. Made a stressful move much less stressful.
Everything was simple and straightforward and I had no issues at any step.
The whole process of moving in couldn’t have been any easier. It was particularly easy considering the current restrictions.
The team couldn’t have been more helpful
Sai and Joe Explain everything I needed to know about the storage Unit, entry and exit and opening times which I appreciated
I thought the initial enquires was handled well with a follow up call for a personal offer and to explain how everything works. The instructions on moving in were very clear and the whole process was very easy
Professional and helpful staff assisted us with clear instructions and went through the check-in procedure quickly.
My experience with Big Yellow has so far been great. Sal was incredibly helpful with my initial enquiry over the phone and price-matched the cost for me, which was hugely appreciated. Upon arrival to move in, Joe was equally as helpful and welcoming, and made the whole process very easy and pleasant. My father and I also greatly appreciated how both Sal and Joe were managing social distancing guidelines; we felt very comforted by this and secure.