I came back after cancelling a reservation earlier in the year due to a change in plan. Cat, your advisor, found all my details from the previous booking and made the whole process efficient and trouble free.. my thanks to her for this
Vicky replied to my email immediately and offered me a few different options to deal with my requirement, making it hugely less stressful. Followed by meeting joe at the storage who helped me to quickly choose the size of my unit, and quickly went through the paperwork with me. It was the most stress free experience I have had whilst moving. Both members of staff were so friendly and helpful. Thank you.
Everything was clear, Vicki called and checked on me regularly and updated me with the process.
Very helpful, never used you before but would do again. Would recommend to friends.
The process was quite time-consuming. Having checked in online I expected the process to be quicker when I first arrived. The website was unclear on insurance costs (obviously a rip off and 90% profit margin) so that had left a sour taste. Also unclear as to cost of 24hr access. £10 us ok but why not make it clear in the booking process?
Initial enquiry helpful with sensible discussion of size of space needed. Have used snother lockup (in Scotland) before si was familiar with the general process.
Absolutely brilliant - so easy from start to finish.
Quick and precise
Antoni was brilliant during my initial enquiry, he price matched with a safestore quote I'd had which was great, was lovely to talk to, really helpful. The check in was really easy, Lee was fab, friendly, helpful, totally put us at ease in what's a fairly stressful time (moving out without having completed on our new home), couldn't be happier! Thanks Lee, you're a credit to the company, and a fundraising legend!
Enquiry handled well. A bit too quick to phone back when I'd registerred details on the internet. At the time I was simply doing some research. Phone call was not necessary.