Vicky was extremely helpful while sorting my self storage. I felt so relaxed and at ease knowing Vicky had everything in hand. Vicky was professional but also went the extra mile on the personal touch. I really cannot rate your employee more highly. I don’t usually complete surveys but due to the exceptional service I received, I had to. Please pass on my thank you!
Exceptionally well
The team were very helpful and pleasant, but the website should have been clearer re changes to opening hours much earlier. I was moving weekend of 6th/7th Dec. As a non-driver and living 7 miles out of Bristol it is quite a lot to deal with logistically, even though I only have a small locker unit of stuff. When I checked earlier in the week there was no mention of shorter closing/ late opening on those days on the website. The pop up didn't appear until later in the week and I was only prompted to look as I happened to be in communication with the store close to those dates. Joe flagged it up. Whilst that was helpful and saved me turning up to a closed store, earlier notification on the website would have been far, far better. I had to change all my planning at the last minute to accommodate the changes. This impacted on my plans and other people's plans that weekend.
Every one has been so helpful and calling and emailing to make sure that I was clear about everything and that if I need help to call them back. On the day that I moved my things in I was not keen with the size of the space and the gentleman was very understanding and giving me more options and took his time to explain things to me. Very good service
Excellent
Very easy and straight forward
Joe and Vicky were like storage angels sent from above! Give em a raise! Made a really tough move so much easier!!
Very well
Very friendly and helpful in store staff. Explained everything very well, was very easy to move all items in to storage. Would definitely recommend
I am happy with Big Yellow renting procedure, it's simple and no fuss, the rate is clear and I'm glad that there is add on services I can choose from. Most of all, I am so grateful that Joe and Vicky from Ashton Gate, they are so helpful to explain the services provided, and help to receive delivery with short notice. Thank you.