I was very impressed with jennine’s helpfulness. She went out of her way to explain everything and help me with the “moving in” process. She is a quality Big Yellow employee, who gives you confidence to use the company again! Well done, and thank you. Give her a pay rise!!!
Excellent customer service and compassion. Process was talked and walked through with me and all questions answered
It was very easy, I have dealt with big yellow before and so I was very familiar with the process of booking.
Janine was a great help
Helen and Shannon at the Bristol central store were so fantastically helpful, knowledgable and considerate. They made our move in as easy as it could have been. Literally some of the best customer service I have ever received. They even made us a cup of tea ! Amazing, please ensure they are rewarded for going above and beyond and representing the company in the best way possible.
Maybe not quite as efficient as Safe Store who I have gone with in the past but the staff (Janine) really went above and beyond to give me great service. Thank you very much Janine for your help and for your patience when I was stressed!
Jeanice was an absolute trooper in helping me with this step in my move from Ireland to Bristol. She was so very kind, helpful, patience, calm and friendly that I felt totally supported. She went beyond the extra mile!
From the moment we got our quote to check into our storage room the assistance and support from the staff have been exceptionally friendly and helpful.
It was very good and the staff knowledgeable
Extremely efficintly