Good communication, good engagement with customer.
Clare
12 Jan 2023
Good communication, good engagement with customer.
very good communication and returned call quickly easily explained over the telephone and when I came to the facility.
Explanation of terms and conditions and showing the storage facility.
Easy to register and use, polite, friendly and very helpful staff.
Viewing a suitable room and arranging the relevant documentation was remarkably quick and easy.
Everything
Lucie and the manager were very helpful and talked us through our first time at big yellow.
Easy to organise and set up
Ollie was really kind and caring and talked me through everything and was extremely helpful
The service from Lucia and colleagues was exceptionally friendly, professional and helpful right from my first call to enquire about my storage options. On the day we moved in, Lucia was amazing - helping us choose the right storage for us and showing us how everything worked - the facilities were immaculate - everything made such a great impression.