Aisha checked us in and was so helpful, I really couldn’t fault her. Even though we arrived late in the day she took all the time possible to make sure everything was ok and correct. She was excellent and a real credit to your company
From initial phone conversations with Charlie and Dale through to checking in, I cannot praise highly enough the care and level of attention given to the customer service experience. I was delayed with the removal guys my end and was taking it to the wire with regard to checking in and the time the Big Yellow Storage shuts. Dale went above and beyond all expectations to ensure I was still good going to get my stuff in storage. He stayed on past his home time to get me sorted and was genuinely pleased to help me. I hope these sentiments get passed on to the powers that be because Dale’s level of customer service should be applauded and set as a bench mark for other companies to meet. All round a great experience.
I was dealt with by Erin and she went above and beyond to explain the unit spec and size in great detail. Even going to the extent of showing me various units so I could find the appropriate one. Moving in was seamless and easy.
When I reservered my unit, the gentleman was professional and knowledgeable. When I moved in a lady called Erin served us. If all your employess are like Erin you have a great time. She was patient, understanding, extremely professional and knowledgeable and we beyond to make sure that we were very happy customers. She was a breath of fresh air.
Extremely easy and transparent. Understood the process wholly thanks to their service.
Everything 10/10 Brilliant
My initial enquiry was handles very efficiently and very helpfully. When I visited Big Yellow for the first time I was given a very warm welcome, all my questions were answered and I was given a very useful explanation of how your system works. Many thanks.
We first met Erin and Charlie when we simply walked through the door to buy a few storage boxes. They were both welcoming, friendly and professional and made sure we had everything we wanted before we left. We are facing a stressful move in the future and this will be further complicated by my wife's chronic illness, so any encounter with kind people is a moment when stressed is at it's lowest. Erin and Charlie exude kindness! As a result of that meeting we returned about a week or so later and met Dale who again welcomed us and very professionally arranged our storage space. He explained everything very clearly and nothing was too much trouble to him.
Erin and Dale were excellent and the customer service was second to none. They explained everything clearly and with a smile on their face, they were welcoming and made sure I understood all aspects of the contract, access to and from the building.
The whole process was straightforward and efficient . The staff, Erin and Charlie were a shining example of excellent customer service.