Offered a good deal. 15sqft. Was not impressed by constant added costs. Quoted 1 price, wasn't told about insurance. Then had to add in a padlock. Lots of hidden costs. You need to fully disclose everything from the start.
Easy to find Explanation of all paperwork Shown around the site and rocedures for entry and exit Cheerful friendly staff member (Aaron Baker)
I had booked my room online, but when I got to site it was too small. So Thomas managed to get me the right room at a good price, a 75ft sq. room which was exactly the right size. He explained how it all worked and showed me what I would be getting. Very good service and very helpful staff. I would recommend Big Yellow to all my friends and colleagues.
On both of my visits to Camberley the service was fantastic. On my first visit Alex was hugely helpful and showed me around the facility. On my second visit Aaron made the final singing up process both speedy and easy. Big thanks to them both.
The staff were really helpful, I didn't have a clue how much space i would need and Alex talked me through all the different options and prices and worked with me to get me the best deal possible. All the staff are friendly which is nice too. I purchased a 40ft room.
Very friendly, helpful, flexible and kind. Alex and the team really helped us on a difficult day.
I already have a unit, but I needed another one urgently on a Sunday, owing to a need to collect my daughters belongings from her university tenancy as the landlord had let us down regarding the originally agreed removal date. I phoned Lucas, who was extremely helpful and did all he could to sort out a unit and do the paperwork so that I could move in immediately. He ensured that he whole process went smoothly and without problems at what was a difficult time.
Aron and Luke were VERY professional, increadably friendly and helpful. They are a great asset to your company. Clean facilities. Easy to use. Well run and always feel so welcome.
Really great, smooth, no stress, just as we would have wanted
The process was made very easy and uncomplicated. I was made to feel that as a customer I was important. Very pleased.