From the first point of contact - a voicemail message I received from David to all subsequent communication and finally the paperwork with Josh, the customer service was so friendly, cheerful and positive that it made a stressful time (moving house) a bit easier
Everyone was very friendly and helpful right from the quote stage. They managed to get me storage very last minute and when I got to store it was very easy.
Clear instructions. Simple system and ability to get access at most times. Security is reassuring. Clean in all areas. Check in clear. Dealt with Mr Dempsey.
I read online that I could bring my own lock however it wasn't easily made clear the size of the lock. After this was expressed, David helped by adjusting the price of the lock in the rental so I could afford it.
Extremly friendly and helpful staff. Took time to explain each part in detail and answered all questions without hesitation.
The staff were friendly, helpful and flexible - and the deal was excellent. We purchased a 300 sq space.
Good service and whole process very easy.
I purchased a 20 sq ft unit for domestic contents storage in Cambridge with a padlock and insurance. No hassles. Good information, delivered in a timely manner. Pleasant, efficient staff. Big Yellow had thought of everything and hadn't skimped on size or quality - all at a very reasonable price and deal.
The staff could not have done more, so helpful, informative and friendly. They helped every step of the way.
Staff was friendly and helpful and got my storage sorted out quickly. Was clear about license agreement and how to access my storage.