Arrangements over telephone and customer service and explanations were excellent - Felt very secure in leaving our boxes in lock-up as everything was told very efficiently and explanations given well done Marcus
It's the first time I've used this company and I've been really impressed. Everything is very clear and straightforward and the staff I spoke to on the phone and at the store were really polite and helpful. The paperwork is also very clear and simple and easy to understand.
Very pleased.
The service provided surpassed what I had expected - very professional and efficient staff. Am impressed with the service provided from initial enquiry through to checking in.
Very satisfied.
I was very pleased this was my first experience of Big Yellow and I will definitely use them again
Very happy as are turning customer.easy to use and met my needs
The person working on the reception desk was extremely helpful and clear with everything I needed to know which made everything very easy.
I've dealt with two separate branches and had excellent customer service at both. Staff are friendly, very helpful and seem to genuinely enjoy what they're doing. If I needed storage space in the future, would definately use Big Yellow again.
I checked in at Cardiff big yellow this weekend ready for a big freight delivery to put into storage. The staff there were extremely helpful and friendly. Check-in was quick and painless, and I even got an upgrade to a larger room for the same price. The facility itself is very clean and accessible, I was on the 2nd floor but with the use of the trolleys and the lift it doesn't really matter what floor you are on. They even offered to put the kettle on while I was waiting for my delivery, or to give me a ring when it arrived if I wanted to pop into town. Would I recommend their services to others? Absolutely!