I rented a small outside box at Penarth road, Cardiff, I thought the 6 month pay up front deal was fairly good value for money. The bloke who checked me in, Marcus, was good, in fact for a bloke in his first couple of weeks he was well sorted Stefan
Staff were really friendly, made it a simple experience, would use them again!
We found the system very accessible and easy to use, with helpful staff. Lifts were quick and trolleys always available. One star lost on Value For Money because I'm not yet sure how charges will compare to other storage units after the initial half price period.
the staff were very good and helpful really friendly plenty of trolleys to move items and letting agreement very easy to understand
From reserving my space originally, right through to do the day of my removal, Big Yellow Cardiff have been excellent. Staff are more than helpful even when I had to change my storage space! Everything was so easy and it took the stress out of moving my property into storage. I would definitely recommend Big Yellow and the Cardiff store to friends and family.
I can't stress enough how excellent, helpful and patient the staff are. The girls on the desk helped me through every step of the way, which was a great comfort to me as I was moving out of my house and dealing with everything on my own. Five star service.
The lady who checked us in could not have been more helpful. Customer service personified.
I recently helped my Mother-In-Law to move the contents of her house into storage at the big yellow. I was shown the storage room and was assured that everything would fit. I also looked around for a moving company and got a good quote which I accepted. Come moving day the movers turned up and straight away started complaining that the amount of stuff would never fit on his van or in the storage space, a bully really. When he got to the Big Yellow he complained even more, demanding more money and stating that the contents would not fit. The two ladies at the Big storage were excellent, they reassured me that everything would fit and not to be intimidated by the movers. The really went out of thier way to provide excellent customer service to the point of calculating the cubic dimensions of the van and the storage space with the van being smaller so would fit, enabling me to have clear facts about how the furniture etc would fit and relay this to the movers. The ladies were fantastic, reassuring me and checking I was ok throughout the move, and made me a very welcomed cup of coffee. If it wasn't for the staf at the Big Yellow I would have had to spend a lot more money on storage and paying extra to the mover. So a HUGE THANK YOU. I didn't get the names of the two ladies but it was the two who were on duty on 19/07/2012 in the afternoon.
Very helpful staff, great location, competitive rates.
Big Yellow helped us to solve the transition that people invariably have when moving between houses. There is a good range of handling equipment available at the branch which facilitates ease of placement into the alloted space.