Customer reviews for Chelmsford Self Storage

The staff (Yana and Paul) were both very friendly, knowledgeable and efficient. The best customer service I’ve experienced in a long time.

easy to use and good staff even asked if i wanted a cup of tea

Easy to deal with etc.

Great service, good location, but a little expensive

Very clear and simple process to book online. When I arrived at the building in Chelmsford, I was greeted by Lee Cole. Having never used a storage company before, Lee explained the process very clearly. He displayed excellent customer service. I wouldn't hesitate but to recommend him to friends and colleagues. 10 out of 10!

Excellent, fast response to enquiry online, followed by a telephone call from Yana. When we visited the storage site shortly after the telephone call, Yana helped us through the process of choosing the best storage space to meet our needs. She was also very efficient and helpful in explaining each stage of the process of booking our storage space, and also in the process of using our code to gain entry to the storage space, and what to do when leaving the site.

Yana was so helpful and professional and made the whole experience simple and easy. Excellent service. Great security and helpful out of hours access.

Very good service by helpful staff

Sam made the whole experience easy, and seamless. He is a credit to Big Yellow. He remembered my name and treated me as more of a friend than a customer.

I was happy with customer service.