Efficient and straight forward in dealing with the individuals.
Peter
16 Nov 2023
Efficient and straight forward in dealing with the individuals.
Great customer service and support
Efficient and professional service. Unit was available the next day , as needed. Online details completed , in store they took time to show us the unit.
The service both on site and on the phone was exceptionally good, with staff happy to answer all questions. The pricing is incredible value and access, with the available trolleys, made the process so much easier.
Clear explanation of the process
Good experience throughout, Terry Adams the assistant manager was extremely helpful & knowledgeable, would highly recommend.
Great at creating a personalised quote and beating other offers. Terry was great at check in - clear, friendly, and extremely helpful. It made the whole process easy and personal in a way I did not expect.
Ellie on Reception at the Cheltenham Big Yellow is fantastic. Warm, friendly, welcoming, and hugely efficient. I don't know who designs and runs your training, but if Ellie is a produc of that then someone's doing their job well.
Answered questions quickly. Process explained in detail. Staff very helpful and pleasant. Stress free process to arrange storage.
Everything, from the help at the branch in Cheltenham and the online info keeping me up to date on things. Very easy process.