Customer reviews for Chester Self Storage

The Staff at Big Yellow in Chester, especially Jeff, made my enquiries and resulting use of the facilities go smoothly. There were a lot of checks and information needed than i thought. However, in regards to the situation, they were all adequate and actually gave me a more secure feeling towards storing my furniture there. I was shown the room that I initially thought might be adequate but upon realising I would need more space. I was immediately shown another larger room without any fuss. The staff were always friendly and easy to deal with, either in person, or on the telephone. The move in itself went smoothly. There were sufficient facilities, easy access and everything looked clean.

It was handled brilliant. Lauren and Jeff J. were absolutely amazing and helpful the whole time.

We we booked the storage and I checked the type of padlock required and was shown one and was told the only requirement was that it had to be a sufficient standard. I then purchased a security lock from B&Q Smith & Locke Stainless Steel Waterproof Disc Padlock. When I arrived at the storage facility I was informed that the lock was unsuitable and would have to be changed for a more appropriate one, which was additional cost of £8.00. Very Unhappy and would like this re-reimbursed

Whole experience was excellent. A big thank you to Jeff who was brilliant throughout the whole process.

Overall ok just all extras which dont get told about when enquiring

First class service

Excellent customer service. Very thorough and very patient. Outstanding staff.

The staff at the Chester branch are lovely, very helpful and friendly.

Great customer service , easy system to use, really friendly team. Quick to get back to me , online check in is great .

I dealt with Jeff in the Chester store. My requirement has been on-joint since September 2019 when Made my initial contact, since then due to weather delaying my Redrow new-build, then Covid-19 the goal-posts have change many times. Jeff has always been there to offer a solution and has been brilliant throughout the entire time. I also visited our local store in Fratton, and they too have been exceptional.