Customer reviews for Chester Self Storage

Staff are lovely and made me feel very welcome. Special thanks to Macy :)

Macy and Jeff were very lovely and helpful and made a delectable coffee for us whilst filling the forms out

Always friendly and helpful staff, and very affordable prices

Very smooth experience, company called me multiple times to check if i was happy with the room size & i managed to get a great deal on a locker over summer. When i arrived, i was greeted by Jeff who was very polite and helpful, and explained everything very clearly. would definitely recommend to uni students leaving their items over the summer, saves multiple trips!

Really helpful and informative with all questions. Could have asked for accomodating service. Thank you!

Jeff was very helpful and explained everything thoroughly. Any questions were answered and he put my mind at ease with any concerns I had.

Friendly, helpful & advance check-in - great!

We had a great experience at Big Yellow Chester thanks to Martin, who was incredibly helpful throughout. He offered us a fair price and went out of his way to accommodate our last-minute changes and requirements. Excellent service – highly recommended! ~johnson

Jack and Jeff provided a level of service which was truly exemplary. We needed to store a large number of boxes of literature for just under a month. They advised on a suitable-sized storage room, provided a padlock and trolleys, helped to move some heavy boxes when a colleague couldn't be tracked down (I had recently had a hip replacement and was hobbling round on crutches at the time!) and sat me down with a cuppa whilst I was waiting for him to arrive! Two months rental actually cost less than one, but we got a refund for vacating the store early. The storage space was clean dry and well ventilated. What more can I say - if you need secure storage space, accessible 7 days a week, this is the place to go!

Outstanding Service at Big Yellow Chester I don’t normally write reviews—but the team at Big Yellow Chester genuinely deserve the praise. From start to finish, the customer experience was exceptional. Jeff and Jack went above and beyond to make the whole check-in process seamless. They were professional, patient, and incredibly helpful explaining everything clearly and making sure I was comfortable with every step. You don’t often get this level of service. It felt like they genuinely cared about getting things right. If you’re looking for storage with zero hassle and top-tier support, this is the place.