Attention to people’s needs and lots of information. Alan at the deck was very kind and helpful and very knowledgeable of everything that’s we needed to know, even showed us how to get access and where our storage was. Everything was extremely well done and price reasonable for the first 8 weeks that was extremely helpful in our unfortunate circumstances.
A warm welcome from the staff, clear communication, ready to provide assistance. Clean and secure environment. Accessible storage, and equipment available to facilitate carrying stuff.
Customer service has been excellent through the process, from inquiry to moving in. All our questions were answered promptly and Alan has been amazing.
You are great at keeping in touch and guiding users through the booking process. Reassuring communications also to confirm you were expecting me. On the day your team was faultless - welcoming and efficient.
very good response on phone and even phoned me back from the local site immediately
Very good service. Lovely staff.
Aaron provided a great experience and is very helpful
Good customer service, everything well explained. Nice approachable staff.
The team are very helpful and explain everything so that its easy to understand very helpful team at derby and very polite
Everything. The professionalism, the straightforwardness and all with friendly helpful staff. Storage units are dry and secure and information online is honest and easy to navigate.