Customer reviews for Ealing Self Storage

I’ve been served by Jade and Lloyd at Big Yellow Storage West Ealing on multiple occasions, and their service is always phenomenal. Today, I managed to lose the keys to my storage unit, and the way they handled the situation was brilliant. They were calm, helpful, and solution-focused from start to finish. They talked me through the new lock service, which I decided to take, and their approach felt genuine rather than pushy — a great example of how to upsell properly while still delivering excellent customer care. They were incredibly polite, professional, and we even had a good laugh along the way, which made a stressful situation much easier to deal with. As someone who works in customer service myself, I know how demanding these roles can be, and Jade and Lloyd are a real credit to the company. They’re a great asset to Big Yellow and should absolutely be commended for their work. Thank you again. Jamie Jones

The people was very friendly helpful in love the place Mosh loved Jade

Great service from Lloyd and Jade - they made the whole check-in process very straight forward and stress-free!

Thanks for Jade . She is very professional and friendly. I advise you guys this storage.

Mosh was very helpful

Very Goid experience and Staff Mash was very good, supportive and helpful. Excelkent service

Excellent experience at Big Yellow Storage! The service was outstanding: the facility is clean, well organised, and very easy to use. A special thank you to Mosh, who helped me with great professionalism, kindness, and efficiency. He made everything quick and straightforward, explaining every detail clearly. I highly recommend Big Yellow Storage to anyone looking for a reliable and well-managed storage service. Thanks again, Mosh!

The checkin contracting and setup of my storage unit was extremely efficient abd seamless

Great location and the place is clean. Awesome customer service. Reasonable pricing and sturdy packaging materials.

Two lovely members of staff, so helpful and kind