He was incredible, very courteous and helpful in every way. He provided me all the information to make my move easy and smooth. Rocky is a genuine asset to the company and a committed gentleman in every respect.
Rocky was a great help, but we would prefer long opening hours.
Super easy and quick, Rocky was amazing!
All your staff that I have spoken with, and helped me, on different occasions are approachable, professional and incredibly helpful. As the first line of contact with the Greenford Big Yellow experience you have a fantastic team. I have been helped by both Rocky & Priscilla.
I initially was looking around for quotes at several storage suppliers. When I contacted Big Yellow Ealing, I spoke to Rocky who was extremely friendly and patient. There were other suppliers who provided cheaper rates however I still decided to stick to The Big Yellow due to the excellent service. Upon arrival, Rocky immediately looked after us. We were still indecisive on the storage size we required. However he kindly offered to show us around. This was towards to the end of the day with only thirty minutes before closing time, yet he still remained patient. We eventually decided on our ideal unit and we couldn't have had anyone better to support us. The moving process was extremely easy and as we were running short of time, Rocky kindly offered us the extended hours to prevent any rush. We'd like to thank Rocky again for his excellent customer service.
I'm very satisfied with the customer service offered by Mr Rocky as he treated me with respect and considerations and am proud to recommend Big yellow to my friends and family.
Rocky provided excellent customer service and highly valued my time. He was quick, efficient and courteous. I would highly recommend Big Yellow to all my family & friends!
Great experience from Big Yellow from the beginning. I'd requested several self storage quotes two nights before we needed storage, and Lauren was the first to call me back, explain the details, and arranged an additional discount, and I was happy to reserve the space.
Very well and very easy
Rocky was very helpful and patient .He explained everything to me at the beginning.