Return client but the staff still keep me up to date with the process
NA
29 Apr 2019
Return client but the staff still keep me up to date with the process
All the team members I spoke to were very helpful on the phone and instore. I spoke to Michael and Tariq.
Michael who has now helped us on two occasions has been brilliant, helpful and informative. His excellent interpersonal people skills are a model for others to aspire to. Tariq was also very helpful, informative and friendly on the phone.
Not completely clear on the website that I would have to pay a month upfront even though I was only staying for one week but the refund was processed efficiently by the store manager when I vacated the room after 8 days.
It was made to look quite easy .
The process was very smooth. I didn't expect that I will get immediate response from the team. Mikael was friendly and explained the procedures and process clearly which helped us to make a quick decision. He went through stage by stage and gave us different point of view and how it would help us. Overall the team helped very well. Good service.
perfectly
Very professionally
I WAS REALLY STRESSED OUT BUT IWAS PLEASED WITH MY CHECK IN IT WAS REALY GREAT SO CALM FROM ME CALLING AND GOING AHEAD WITH THE MOVE IT WAS FANTASTIC MICHAEL WAS REALLY HELPFUL HAD A CHEAPER QUOTE BUT GLAD I CHOSE THIS OPTION REALLY HAPPY THANKYOU FOR THE REASSURANCE
It was great experience. Specially thanks to tariq he was very helpful and great costumer service thanks tariq