Customer reviews for Ealing Self Storage

highly recommended because it has a gives servises

Really professional staff and the place is really clean. Very easy to organise storage. Very secure place I like the alarm system

Michaels customer service was great, he was very friendly and made the process quick and everything was easy to understand

Better than good.plesent helpfull down to earth i think your rep was called seth or something similar Explained everything

friendly and quick service

Highly recommended store with easy access and good security.

I chose Big Yellow in Ealing as they were very conveniently situated and very reasonably priced compared to storage places in other areas. I was impressed by the facilities and especially by the security measures in place. I was dealt with by Syed who was very efficient and very helpful. All in all I am very pleased with my choice

customer experience is all about friendly and helpfull staff. While our first experience in Hounslow last September was really excellent this time (in Ealing) we were very disappointed about the service perceived. Check-In took about 1(!!!) hour (special web offering was not known, it was complicated to get the contract set up because we moved out from an english address and couldn't provide a new english address before Sept - therefore we needed the storage! - we couldn't use the vending machine because obviously the coin box was full and it didn't accept any more coins - we were really thirsty and didn't get any help on that either. So overall the storage is great but the guy there really needs to get trained on how to treat customer.

Our only complaint so far is that a bolt on one of our unit doors seems to be defective. The staff kindly attended to this, but we believe it is still defective. However, they have assured us that because each unit is individually alarmed our belongings are quite safe.

Staff were very helpful and everything was explained thoroughly and made things very easy and straightforward.