I didn't know I had to pay 8 weeks' payment upfront in addition to the deposit of one week. This was never explained to me. Member of staff was nice and head office staff too, but I never realised above.
The team at the Edmonton store were fantastic, really helpful and would definitely recommend them
Very convenient for short term storage
Elton was very helpful , Friendly, and made me feel welcome. He was easy to talk to. And down to earth. He didn't discriminate.
THe customer services experience was pleasant, informative, clear and quick. The process was conducted with Elton and Mitesh whom explained and gave me the choice of storage. I ended up chosing the right one for my needs.
Competitive rate for 8 weeks Very helpful and friendly staff Clean corridors and room Good entry system using codes, plenty of parking and range mod trolly sizes Given all this good experience it was rather a shame to discover the state of the customer toilet was disappointing and in need of attention. This was only aspect that prevented score of 10/10
I'm totally satisfied with the experience so far
Personel extremely kind, organized, attentive and fast. We were even invited to have a tea/coffee while sitting in the office.
Customer service was impeccable but as with big yellow i was asked to sign things which did not clearly state details of refunds, cancellation periods, and padlock price was included in quote at a cost of 18 pounds, although worth only five. shelves wre oerfectly clean.
I've Never used storage before and it was explained to me slowly and completely. Pointing out why the insurance and how necessary the itinerary was