Customer reviews for Eltham Self Storage

Adam was brilliant

Very well the staff are very polite

The guys have been amazing. Especially Nick who dealt with us from the moment we came in. Professional, knowledgeable, extremely polite, accommodating and understanding, a pleasure to deal with. One of the best customer service experience I have come across. He is a great asset to your team and should be shown as an example.

Very Well

Overall, fairly happy. A few issues/suggestions: 1. Quite sneaky how the insurance costs are added on - there's little transparency of the insurance costs when getting the initial quote. 2. The room I've been provided with has a couple of large pillars in it. This isn't too much of a problem, but this was not at all what I was expecting, and would certainly have preferred a room without pillars in it. No option was given to change to a different room. 3. 25% of boxes is welcome - but not made clear that it didn't apply to the starter kit, which was disappointing. 4. The receipts provided are pretty poor - absolutely no indication of what they're actually for. No tax info which is quite unhelpful. 5. Ongoing costs are not made clear. I had expected to receive some documentation making the ongoing weekly cost (after the initial 8 week period) clear. The sense is that all the cost info is hidden and not particularly easy to work out. A more transparent process would be much more welcome. 6. Store staff were polite, friendly and welcoming.

Adam was very efficient to explain me the procedure and guide me through the storage.

PROFESSIONALLY HANDLED, HE LISTENED TO MY NEEDS AND MADE IT POSSIBLE WITH EASE

Having been let down by Access Storage (booking online only to find the units do not exist) I was incredibly impressed with Big Yellow Eltham. It was great that I could book in online and secure storage. The staff were very friendly and helpful, Mariola gave me a call before visiting to confirm what I had to bring and was very knowledgeable and helpful during the sign-up and move in. Really impressed!!

Very straightforward after it was all explained,but the initial price soon mounts up when insurance and deposit s are factored in

Troy missus charge i don't understand..