Customer reviews for Eltham Self Storage

The overal experience was very quick and easy,the staff very helpful.

Helpful at a stressful time of moving house

Easy and helpful telephone reservation with friendly staff member who was approachable regarding asking first-time questions, organised and smooth advanced check-in process from the email. Another friendly staff member and team to greet us at the building, guide us through and not rush through helping us be selective of our space and make sure we're fully prepared to return once more. Our staff member Adam kindly included a first day's late entry for free (which was logical based upon our late arrival but something other companies may have charged regardless so thanks for using a human approach to it, it went appreciated) many thanks. P.s. good indoor layout with mockup space (perhaps build some rollout blinds from the walls that can simulate the size of space yet further, just an idea).

The person i had on the phone didn't provide me all the informations. So i had to pay more than expected and wasn't aware of everything. Then after One of your employer called Ellie (big yellow eltham) has been able to provide all the informations, thanks to her. Then my 24 hours access wasn't working so i came for nothing and was oblige to come the next day. Bad experience

Quick to setup, great support from reception, clean facility, easy to move around, didn't wait a lot for the elevators although quite a busy Saturday.

I am satisfied with the assistance and advice given by the customer service agent.

Excellent customer service from James Humphries who explained patiently all the procedures always with a smile. The storage is very easy to use.

Great customer service

Everything was explained simply & thoroughly

I was overall satisfied with the customer service and helpfulness of the staff. I also found that the locker was reasonably cheap which I was happy about, especially with the student offer. However I was disappointed to find that there were not any trolleys to rent out or take with me to help offload/unload at my location before taking it to the storage locker as this would have helped out with the move a lot.