Customer service. The guys made us coffees and ran through everything clearly.
Nicol
2 Jul 2023
Customer service. The guys made us coffees and ran through everything clearly.
From the first online enquiry to reserving the room was a very quick service. less than 20mins. Knowing I can do this so quickly means I am very likely to use BY in the future. One less thing to worry about. I think you have a great balance between automation and human service. Very helpful and friendly staff, thoughtful provision of extras.
Excellent staff communication
Clearly explained everything storage facility is very clean and well organised
Everyone and in particular Matthew was very helpful. The units are clean and the facility is well run.
Very helpful staff to help us set up the unit . They made sure we were happy with all you procedures can't fault them.
The whole process was very easy, and Marie was personable and knowledgeable when she talked us through the experience. The online check in was great.
Super efficient and professional staff, plenty of support before during and after moving my stuff in. The purpose built facility is spotless.I feel that my stuff is safe.
Great service, polite and knowledgeable.
Clear communication and advice, ease of checking nearby deals and immediately matching offers