Everything went well. The only thing I suggest is to show upfront the cost and need for hiring insurance to avoid the surprise at the end. Mainly when you do a good job giving 8 weeks half price, but later take it back charging insurance which was not presented at the begining of the offer.
Ana was so helpful from emails ahead of check in and on the day. I had been in before to organise check in and it was a really off putting experience so Ana made an enormous difference
You listen, helped and satisfied
Your attendee Vikas was great, and Scott as well.
Vikas at Big Yellow Storage really made the process of choosing the right size room easy for me. He took the time to understand exactly what I needed, asking about the items I planned to store and their sizes. Based on that, he suggested a few different room sizes that would fit everything comfortably and offered tips on how to make the most of the space. He also provided a clear breakdown of the pricing for each room size and explained how the costs would change depending on how long I planned to rent the space. His detailed approach helped me feel confident that I was selecting the right storage room for my belongings. Overall, Vikas’s assistance made the whole experience smooth and stress-free.
Inform the customer of all the payments that need to be done at check-in: deposit, insurance, etc. I paid 2x what I thought I would pay from reading the web page.
Friendly and efficient service, good prices
YOUR FOLLOW UP AND SUPPORT DURING THE WHOLE PROCESS WAS SPOT ON
So helpful and informative and flexible.
Commercially competitive pricing Love that you have a reception service Everyone I spoke to was respectful and kind