Very good checking with staff very helpful and friendly especially on a Sunday (at the townmead road centre in London)
Romain
10 Mar 2025
Very good checking with staff very helpful and friendly especially on a Sunday (at the townmead road centre in London)
Fantastic customer service - Scott dealt with my storage - can’t recommend enoygh. Super professional and informative.
The service and the worker was really friendly and helpful.
Pricing could be better
Vik was very good at explaining the T's and C's and his customer service was excellent.
Everything went well. The only thing I suggest is to show upfront the cost and need for hiring insurance to avoid the surprise at the end. Mainly when you do a good job giving 8 weeks half price, but later take it back charging insurance which was not presented at the begining of the offer.
Ana was so helpful from emails ahead of check in and on the day. I had been in before to organise check in and it was a really off putting experience so Ana made an enormous difference
You listen, helped and satisfied
Your attendee Vikas was great, and Scott as well.
Vikas at Big Yellow Storage really made the process of choosing the right size room easy for me. He took the time to understand exactly what I needed, asking about the items I planned to store and their sizes. Based on that, he suggested a few different room sizes that would fit everything comfortably and offered tips on how to make the most of the space. He also provided a clear breakdown of the pricing for each room size and explained how the costs would change depending on how long I planned to rent the space. His detailed approach helped me feel confident that I was selecting the right storage room for my belongings. Overall, Vikas’s assistance made the whole experience smooth and stress-free.