Used them for all my years at uni to store my items. They have always kept them safe and dry, always gave the best prices, and the people working there had nothing but my best interest in mind. They even offered me a free cuppa tea. Overall, I have really enjoyed my time at uni, and they have helped in this process.
**5 Stars – Amazing Service from Mo at Big Yellow Storage!** I recently moved over to **Big Yellow Storage Centre**, and I genuinely couldn't be happier with the switch. The highlight of my experience? The brilliant customer service from **Mo**, one of the sales assistants there. From the moment I walked in, Mo was friendly, professional, and incredibly helpful. He took the time to walk me through all the storage options, gave clear, honest advice, and made the whole process completely stress-free. It’s rare to meet someone who genuinely seems to care about making your life easier – but Mo absolutely does. Big Yellow are lucky to have him! Now, I won’t name names, but let’s just say the last storage place I used made customer service feel like a foreign concept. You'd be more likely to get eye-rolls than answers, and their version of "secure storage" felt like stacking your things in a shed with hopes and prayers. Oh, and trying to get a straight answer about pricing? Forget it – it was like unlocking a secret level in a video game. In contrast, Big Yellow is spotless, secure, and well-managed. Everything is clear, up front, and exactly what you’re promised – no mystery charges, no dodgy contracts, and definitely no headaches. If you're looking for reliable storage and want to be treated like a human being (not an inconvenience), go see Mo at Big Yellow. The service was top-tier, and I wouldn’t hesitate to recommend them.
Terry and Neil were so helpful and friendly. The process was really straightforward and everything reasonably priced. The welcome coffee was great too. ☕😎
So so helpful, matched other quotes
I’ve used Big Yellow Self Storage in Gloucester multiple times when I’ve moved house, I find them extremely helpful and make the process smooth and stress free. I wouldn’t hesitate to recommend them, Mo and Terry are lovely!
Terry was great, sorted me out with all I needed. Great service. Would highly recommend
Absolutely amazing customer service from Neil, Terry and Mo at Big Yellow. Nothing was too much trouble and they were always able to assist me when I was little overwhelmed with such a big move. I always felt Incredibly well supported and assured my belongings were safe and secure. A very huge thank you to you guys for your professionalism and friendliness every time I came in. You always remembered me Thank youuuuuuuu Nicky
Repeat customer .. needed change quickly (more space) and Terry sorted immediately .. really happy .. thank you
Excellent service. Thank you Terry
Really enjoyed our experience with Big Yellow Self Storage and the staff were so helpful and kind. We were in a bind when our completion date fell through at the last minute and the staff here were very helpful in not only securing us a storage unit but directed our movers (at our request) when they arrived to the storage facility before us, saving us hundreds in the process. The storage building itself is really nice, secure, and put my mind at ease during a stressful move. Would highly recommend and use them again if ever we have storage needs in the future.