Customer reviews for Guildford Slyfield Self Storage

We found it a difficult decision to choose between the competitors across the road and this store, and the two things despite the"other store" stating that they would give us the same price of Big Yellow was the staff and the extra security. Everyone we met had a positive attitude and were helpful. I felt that they genuinely cared about their customers.It would be good to have more access to the storage. We are moving and renting our house, and sometimes when we woke up early and it would have been great if we could have delivered a load of boxes before rush hour or later in the evening when the roads were not so busy. It has been an overall excellent experience with Big yellow.

Quick, efficient, polite,helpful and a good price Charlotte could not be better 10/10

The Staff are very helpful, explaining all the options, services and assistance available to ensure best use of the space selected.

The storage was booked on line very easy to understand and follow. Arrived to be met by extremely helpful polite staff.

This is the first time I have used a storage facility, so the prospect was rather daunting, but the helpful staff and the professional environment made everything run smoothly. I would definitely recommend to a friend or work colleague.

Would highly recommend Big Yellow! Great value along with an excellent set up but most importantly the staff are brilliant...so friendly and helpful!

We arrived from Italy after our household goods had been left at the house. We were unsure of the size of container to use. However, Ian the very helpful assistant looked at our goods and advised us. He was spot on and actually saved us some money as we were going for larger. He was on his own that day and handled the situation well while under pressure from another client to see to them before us. We were very impressed.

Felt I was an important customer by the way I was treated by all staff from Dawn on the phone to Ian on my arrival. Ian needs a special mention as I felt his service and people skills were of an exceptionally high standard. As a "middle aged woman" he treated me with respect without any patronising tones which can be infuriating regarding moving furniture/male dominated environment etc. Only problem was access to entrance blocked by other vehicles and lack of big trollies on arrival.

Having just put our flat on the market we needed to store some clutter and I'd had a quote some months ago so reserving a unit via the call centre was very quick. The online inventory function makes check-in very straight forward. Ian was very helpful and checked our space requirements (saving us money by switching us to a smaller storage room) before completing our check-in. The whole building was extremely clean and our storage room was spotless. We pleased to know our stuff is safe & secure but easily accessed when we needed.

Ease of loading and unloading also easy access in and out of our room