The two young ladies have been a delight to have dealt with all the arrangements from start to finish. They were very attentive to all my needs and came forward with the best unit for me. The greeting on day one was with coffee in hand. With the service so far I would definitely recommend Big yellow to my friends and colleagues.
Great communication. Made me aware of process prior to check in. Called day prior to ensure all was on track. Looked after well on day of check in.
Clear and concise information on website followed by phone call.
Kasia & Devin were super helpful.Nice to have a brilliant customer service like this now a day. Both of them stayed extra time waiting for me to sort my stuff,I felt am at home not in a store unit. The recommended the sofa cover which was a very good recommendation. Its nice when we make other life easy and smooth. Thank you for the excellent experience you provided. Honestly my friend recommended big yellow for me and I will recommend it to anyone need to store his or her belongings.
Receptionists were both knowledgeable friendly and kind. Very helpful in relaying information and assisting where possible. Great team work at the Hanger Lane Branch and both receptionists there are professionals and welcoming. Thanks to you both!
Very friendly
great customer service. from the first price check on the website a quick phone call to arrange the details. Mrs. Katarzyna is great and very professional, she explained and showed me around the building very well.
1. Good price structure 2. Affordable options 3. Good facility 4. Cooperative staff that try to help and make things easier; special thanks to Kasia 5. Good security
Kasia She's amazingly helpful and professional.
No improvements needed