The staff was very helpful when I had to change the storage size. The whole experience was easy and very convenient as I had to wait 3 weeks before moving in a new property.
Moving into Big Yellow self storage was so easy to do and I knew that when I left, my possessions were in good hands. Everything was explained to me when I arrived and the staff were very friendly. I would use this company again!
After a very stressful move it was a real relief to finally get to Big Yellow Lane with my overflowing van. The staff were friendly, well-informed and welcoming and the unit was clean, easily accessible and just the right size for all my stuff.
The space was convenient and clean. We had a bar running through the ceiling of our space which we werent too happy with but every fit in the end.
Had never heard about them till I wanted a Storage Place. Friend Recommended me and I have not been Disappointed. - Best price - Good Location - Safe & Secure - Good Staff - Qucik Service Recommed for everyone
We are so pleased that we came across Big Yellow. The staff at the Hanger Lane branch are superb and nothing is ever a problem. Easy loading bay near to lifts, vaults easy to use. Can't fault Big Yellow really.
Negatives: Opening hours are not good for personal users, most of whom would want access outside business hours: to reduce the hours on weekends and holidays seems a cynical attempt to get people to pay extra! Most of the parking seems to be taken up by (unoccupied) vans.
people are nice in the store, and it is easy to use, i will recomand to a friend and use again if i needed
It was a very practical and safe way to store my 'life' when away and between homes.
The service is very good overall. The only aspect which lets the company down is the out of hours service. There really should be a properly user-friendly 24 hour service rather than a re-direction to a security guard who is not located at the facility and who has no authority or ability to actually do anything useful.