EDIT - Returning today to voice my disappointment at the way Big Yellow continuously bait you in with lower prices, even price matching competitors, only to hit you with huge rises just a few weeks later. My rate has just been increased by 21% after just 20 weeks. Previously the rate was only reviewed annually but this rise has taken me off guard. Its really disappointing because they don't think about the fact that a longer term recurring happy customer is more profitable in the long run, rather than hitting with price increases mid-term which just serve to make customers move elsewhere in the end. I am afraid I can no longer hand on heart recommend Big Yellow due to their underhanded tactics of huge rises mid-term, I no longer find them as competitive as before. ****************************************************************** Previous review just 20 weeks ago: I have been a customer for the last 3 years and have always been very well looked after by the team here, Louis and Tina are both extremely responsive and work with me to find storage suitable for my changing needs. Always happy to pop my head into the office for a chat with them when I am there. I really love how safe and secure the storage facility is when i go there, plenty of parking spaces, the music playing in the background, and how well lit up and clean everything is. Having used other storage companies in the past over the years, Big Yellow is far and away the best facility, safe access, lovely atmosphere and price is always competitive compared to its rivals.
Helen M
1 Apr 2026