Customer reviews for Harrow Self Storage

Consummate professional who give the best service

Highly recommended if u need to store your stuff..

Great unit and great service

I recently had the chance to visit one of the branches of Big Yellow, and I have to say, it was one of the best experiences I've had. Right from the moment I walked in, I felt welcomed by the friendly staff. They greeted me with warm smiles and were genuinely eager to assist me. It was clear that everyone there, from the front desk to the managers, really cared about helping their customers. I had a few questions about my issues, and each team member I spoke with took the time to listen patiently and understand my concerns. They didn’t rush me at all, which I really appreciated. It’s rare to find such dedication and availability, but this team made me feel like a priority. Whenever I needed help, someone was always there, ready to sort out any problem I had. What stood out to me was how the manager was equally approachable and engaged with customers. They took the time to say hello and check in with people waiting, which created a nice, friendly atmosphere. It felt more like a community than just a business. I left feeling satisfied, knowing I could rely on them in the future. If you’re looking for a branch that prioritizes customer service and genuinely cares about people, this is the place to go. I highly recommend this branch of Big Yellow to anyone who needs assistance!

Thank you to everyone at the Harrow branch of Big Yellow for accommodating NCT Harrow for the past few years. Your friendly service and communication have been wonderful and the storage unit was just the right size for our needs. I would definitely recommend Big Yellow.

Great company, friendly staff who helped whenever we had any issues!! Would highly recommend!!

Staff especially Tina, have been so helpful. Made a difficult time so much easier. Also, your products that we bought, have been such good quality

EDIT - Returning today to voice my disappointment at the way Big Yellow continuously bait you in with lower prices, even price matching competitors, only to hit you with huge rises just a few weeks later. My rate has just been increased by 21% after just 20 weeks. Previously the rate was only reviewed annually but this rise has taken me off guard. Its really disappointing because they don't think about the fact that a longer term recurring happy customer is more profitable in the long run, rather than hitting with price increases mid-term which just serve to make customers move elsewhere in the end. I am afraid I can no longer hand on heart recommend Big Yellow due to their underhanded tactics of huge rises mid-term, I no longer find them as competitive as before. ****************************************************************** Previous review just 20 weeks ago: I have been a customer for the last 3 years and have always been very well looked after by the team here, Louis and Tina are both extremely responsive and work with me to find storage suitable for my changing needs. Always happy to pop my head into the office for a chat with them when I am there. I really love how safe and secure the storage facility is when i go there, plenty of parking spaces, the music playing in the background, and how well lit up and clean everything is. Having used other storage companies in the past over the years, Big Yellow is far and away the best facility, safe access, lovely atmosphere and price is always competitive compared to its rivals.

Mina and Sohan were incredibly helpful when I visited Big Yellow Self Storage to buy boxes. They were friendly, knowledgeable, and made the whole process really easy. They took the time to answer my questions and helped me choose exactly what I needed. Excellent customer service, thank you both!

Amazing workforce and storage facilities at Big Yellow in Harrow. I am very pleased by all the help I have received.