Excellent personable customer service
Simon
14 Apr 2017
Excellent personable customer service
Very helpful staff, ensured we got the right space to suit our needs.
Paul, in the High Wycombe store was extremely efficient and sorted us out very quickly
Amazing customer service both pre arrival and during check in. Was surprised I needed to pay upfront for more time than I needed
Online booking system very clear. All phone conversations dealt with courteiysky and swiftly. Check in at reception friendly and very helpful.
Clean and easy access units and pleasant staff to deal with.
Great customer service, and nice clean facility. The man looking after us on the day was great and very knowledgeable and friendly he deserves a pat on the back, his name was Jahan
Excellent service from the beginning; staff are very polite and professional. All information was provided up front and all my questions were answered so I could make an informed decision regarding the type of storage I required.
I was called shortly after making my first enquiry. After deciding to go with Big Yellow went to the centre and was greeting very well. Paul was a great 'host' and advocate for Big Yellow and made the process easy to follow.
It is an easy and cheap way to store our furniture in preparation for our house move and it has put our minds at ease so that moving day isn't too daunting