The lift was broken and the website was not clear that you would be paying insurance on top of the storage fee's. Customers were constantly complaining about the lift.
Lots of detail given at check in and very friendly customer service. Put my mind at rest.
I wanted to change the move in date after signing the contract but declined by the branch.
I found Kurt to be very professional and friendly and he was very fourthcoming. As well as the word go from first time i spoke to anyone in yellow box very impressed. As we all are aware that moving house can be very stressful but if you can rely on a service like this that will keep your belongings safe and be fourthcoming to your needs it lightens the load. I shall highly reccomend anyone that needs space for their belongings or are moving home to consider using your services this was the first time that i have used your services and if i need to in the future i certainly would again thank you once again. Kirpal
The young lady on the telephone and in person could not do enough for me. Very pleasant, polite etc. Well done
The staff was extremely friendly
The customer service was superb and felt like the service was tailored to individual need.
Fantastic service from Will and Kate who were extremely friendly and detailed averything very well. I found Will to be more than helpful on the phone and I greatly appreciated his patience with all my questions
The transaction was smooth and the staff was exceptionally helpful and understanding. The staff ensures that all my needs were catered for.
yesterday 26/10 I was given out of office hour access and my code did not work. I was told to go back by emergency response team, luckily we got access via someone else ID and it triggered alarm. My Check In Experience was so bad.