Lloyd was really helpful, he didn't try to force me into anything but explained all my options. He even put me in touch with a removal van person who was also great. He made the whole experience great for me.
The service was very fast. Everything I needed to know was explained with sufficient detail, and in a very kind way. I interacted with Katie and Kurt.
I spoke to Gemma on the phone and she was very helpful beside that the system was done she promised to call me back and she did.On my arrival in the office i was greeted by Kate very professional and welcoming she made me feel comfortable and put my trust not in your company only but in her too.
I was really happy with the help I was given and the understanding of the different size storages avalible from Kurt and Lloyd they were very helpful
Outstanding customer service provided by M/s Kate. Efficient and prompt service. Price is very competitive.
When I was enquiring about the storage unit, Kurt was extremely helpful and gave me all the information I required without being pushy. I did make a trip out to check out the actual space sizes and Kurt was very thorough showing us whichever unit we would like to see. He also explained the policy in detailed and made my moving a breeze. I would definitely recommend my friends to big yellow as it is hard to find such exceptional customer service around london these days.
The staff were really friendly and helpful. Nothing was too much for them and any questions I had wasn't a stupid question .
The customer service in the store was 5 star , the assistance I had there was great
Online check in was a great help to speed up the process
Both Lloyd and Kurt were extremely helpful and explained everything in detail The facility is nice and clean. The process was very easy and straightforward and our house looks so much clean now that the clutter is all stored away safely