Customer reviews for Ilford Self Storage

I wanted to share my experience with the customer service I recently received. It was truly exceptional and exceeded all expectations. The representative was incredibly knowledgeable and addressed all my concerns with great professionalism. They went above and beyond to ensure my satisfaction with the product and service. The entire interaction was seamless and efficient. I highly recommend this company for their outstanding customer support. It is clear they prioritize their clients' needs. This level of service is a rare and valuable asset. Thanks again Randeep.

Friendly and professional staff. Ali is so cooperative and always look out for customers. The space is clean and prices are reasonable.

We are so comfortable running our e-commerce business from Big Yellow Ilford. Its secure, convenient and Alison and Randeep are just brilliant and super helpful. Would recommend to anyone thinking of it!

i had a smooth experience at big yellows and that’s all due to the staff. special shout out to randeep for consistently helping me with any difficulties and making my big yellow experience nice and welcoming

I had a great experience. The staff — especially Randeep — were warm, kind, and very helpful. The facility has solid security, plenty of trolleys (which I used), and even forklift support when needed. Parking and the unloading bay were spacious, making the whole process smooth and stress-free. Would definitely recommend.

Alison offered great customer service, as well as Diana and Naif!!great team, quick move in process

I use this storage unit for work. The staff are always helpful, kind and friendly. I’ve felt welcome here from the beginning. Randeep and Alison are always on top of everything and are happy to help whenever needed.

I’ve had the pleasure of using the Big Yellow Ilford Store multiple times over the years, and I can't recommend them enough! A special shout-out to SAM, who has consistently provided outstanding service. From my very first visit, I was impressed by how lovely and welcoming the staff are. This is my second time working with SAM, and I can confidently say that her approach has remained exceptional. Years later, she shows no sign of burnout; instead, she’s as warm and helpful as ever. SAM is truly a people person—informative and supportive every step of the way. I believe her fantastic work deserves recognition, whether it’s a raise or a bonus. Thank you, SAM, for making my experience so enjoyable!

I would like to leave my reviews about staff at Big Yellow storage in Ilford, Gants Hill. I am long time customer and know these people so well, like manager Alison, and Samantha and Randip....I very happy with their service , helping with any issue I have. It makes me to feel good and relax,no matter how many problems you have... I have to tell Big Thank You to them and hope that all people feel like me.Sending love to all staff at Big Yellow!!! Customer, Nijole Silinskiene

Cheap and Very reasonable storage . Super staff , cooperative, friendly thank you specifically Randeep ♥️