from booking online to arrival everything was so straight forward, the staff were efficient , helpful and courteous,facilities i.e trollies,lifts were at hand nad easy to use, the booking out procedure was just as straght forward, i would not hesitate to use Big Yellow Storage again and i would certainly recommend it to friends ,family and anyone on passing,good job !! BYSS
The check-in process should be shortened it took far too long to complete - signing and initialing documents could be undertaken prior to the visit. Thanks
From the really friendly staff to the confidence that your belongings are secure and accounted for to the ease with which I could come by and add or remove my stuff, I was pleased with the service. Have used big yellow before and thats why keep coming back when required.
From the friendly smile at the door, to the secure and easy service. It was all quick, simple and a great experience all round. Hopefully I'll be using for a while.
uesful to store my sons household contents whilst home from university for the summer
i rented my house out,put all my thing in big yellow staff at edge lane liverpool so helpful.not sure what i would have done with out big yellow
Everything is very secure but that does not limit your ability to get things out if you need them. Customer service is excellent, with very helpful staff.
I have now used these storage facilities a couple of times and overall they are very good. The only problem we had was on the day of moving our things in there were not enough trolleys and also other people were unloading their vans and leaving furniture etc in the way of everyone else who was tryign to unload.
The staff at the Edge Lane store are very helpful even when I needed one to meet me at the store at 10pm one night. No complaints, just helpful with a smile. The store is very clean and well lit with good security measures in place.
I was thoroughly impressed by the nice modern facilities. My only "gripe" is that the floor of the room should have been swept clean as I was going to store expensive furniture. By way of suggestion, perhaps you could in future provide "craft liner paper" for the floor to protect furniture etc.