Excellent customer service and incredibly helpful with suggestions and making everything as clear and easy as possible for me, as I have never used Big Yellow before.
Calm and friendly customer service, and this carried through in the relaxed vibe when checking in, as moving/transporting things can be stressful.
Not having used storage before, the team at Merton talked me through it ,very helpful and very friendly.
The place is very clean and stuff friendly
Everything
The assistant manager who started my booking was highly engaged and super helpful through out the whole process from quote up to my first visit.
Very easy to book; very easy to check in; very easy to deposit items to be stored.
Both staff were extremely helpful and courteous. They really seemed genuinely caring.
The whole process from my initial meeting to actually starting to put items into storage was made so easy by the amazing staff.
The staff has been really helpful and supportive. The entire process has felt very premium and I have enjoyed it