Customer reviews for Merton Self Storage

price, attention to my needs & people listen

I was amazed at the friendly and attentive service, I wasn't really expecting it. Shall and Keith went to great lengths to explain everything and were friendly and helpful.

Efficient and friendly approach to setting up the account. Very clear in explaining procedure and rules, but done with cheery attitude and sense of humour.

The process was so smooth and the representative explained everything nicely and seemed reasonable to us. The friendly nature of Keith Day made our experience pleasant. We also liked the overall security system.

Your customer service was the best I've seen in a very long time. I found Aron and Keith to be so helpful and made my first experience with Big Yellow an unforgettable one.. I booked a space that I thought would be big enough for my stuff but realised later that I would need a larger space. Both guys were quick to solve the issue and I managed to get the space that I needed. They took their time and explained everything to me and answered all of my questions. I will definitely be using Big Yellow again in the future because of Aron and Keith's amazing service.

Very helpful and friendly team members, who helped get the exact unit I needed to fit everything in.

The whole process was very straightforward and smooth , from my initial call to signing the contract and getting the keys. The building is very clean and safe and the customer service was excellent.

The staff , the staff was very friendly and where able to answer all my questions. The staff was patient and very understanding and welcoming 100% the both of them deserve a raise

Very efficient and friendly receptionist who explained everything and couldn’t have been more helpful. Easy parking and access. Good value for what we needed

Very attentive staff, straightforward explanation about charging, informative. All done in good humour.