Customer reviews for Merton Self Storage

A charming, humorous & informative hostess.

Friendly helpful girl on reception, clean bright premises (reception, lifts, floor 1), plenty of parking space

The staff were excellent. It was easy to check in. Each time I had a query it was dealt with efficiently.

Melissa and Erin were absolutely the best. Offered a cup of tea which was really appreciated after a stressful morning. They did not rush me and was most accommodating and helpful. Will highly recommend going there.

The ladies there where extremely helpful and a pleasure to talk to

Rehema was really helpful and friendly. I was in with my two young children and she was great with getting everything sorted and keeping them amused! She gave us the after hours access free of charge as well, which was fantastic!

Comprehensive explanation of process

good reception

The Assistant Manager was excellent - professional but friendly. It didn't take too long and we felt we'd left our stuff in a safe place. Really outstanding customer service. Easy to use and good looking website.

The online check-in process was simple and didn't take too long. The people on reception were helpful and guided me through the final stages of the process - even setting my padlock for me. The room itself is clean and perfect for purpose. I was advised of the option of paying extra to get access outside of opening hours, and told I could take this up if required later, saving me having to overpay at this point. I have dealt with two ladies at the Colliers Wood store - Rahima and (I think) Melissa.