Customer reviews for New Cross Self Storage

Amy was super lovely and made my check in process very seemless!

I have been going through a busy time moving home waiting for a renovation to be completed. The team at Big Yellow New Cross have been the kindest, most acommodating customer service team I have ever come across. They provided me flexible quotes, helping with me unit sizes and answering any strange queries I had. I only have praise and can highly recommend this facility.

I had a great experience with Yellow Storage, and I’ve got to give a special shoutout to Chris for the service he provided. From the moment I arrived, he was professional, approachable, and genuinely helpful. Chris took the time to explain everything clearly, made the whole process smooth, and went above and beyond to make sure I was sorted with exactly what I needed. You can tell he takes pride in his work and actually cares about the customer experience, which makes a big difference. The facility itself is clean, secure, and well-maintained, which gave me confidence straight away. Overall, it was a stress-free experience, and that’s exactly what you want when dealing with storage. If you’re thinking about using Yellow Storage, I’d definitely recommend it — and if you get Chris, you’re in good hands.

Amazing customer service and lovely team - we had an issue but the team dealt with it amazingly and very pleased with their action on it! Amy is a wonderful manager at the site and operates a great team! :)

I have just had the pleasure of being assisted by Aziz in securing a storage unit. Aziz was very patient in showing me multiple units as I am very particular. He was supposed to finish work at 4pm but was kind enough to assist me without the pressure of rushing. I am very pleased with the customer service I received and will be sure to recommend the Big Yellow Self Storage to other people.

The process was very easy , and the service excellent. I got the best experience with azizs

amy is very friendly and super helpful! definitely recommand!

Amy at reception handled our out-of-hour check-in brilliantly - great customer service

Very nice store manager and customer service good

Really easy and lovely service.