Customer reviews for North Kensington Self Storage

Initial enquiry was Informative and edy to understand. The process was long but thorough.

Mahfuz Hassen was the Assistant Store Manager that helped with my move. He was absolutely lovely and nice and helpful and really friendly. He offered me a mask and hand gel and was patient and explaining everything in a very nice manner. I wish all services would be delivered the way he did! Rare to find someone like that!

Given the COVID situation, I was orchestrating this move from a different country. The Big Yellow team could not have been more helpful, reassuring and made sure that each step of the way I knew what was required to ensure a seamless move. Fantastic service!

Extremely well. Joe and Jehad were very helpful!

Joe at scrubs lane storage was really helpful and supportive when i needed a bigger space

Your website is very easy, your staff member very friendly, calm and helpful and the storage is clean, safe and easy to move around.

Excellent

I would say that it is extremely easy to use all platforms and understand all enquiries at Big Yellow Storage. The online database is very organised and straight foreword as I quickly booked a storage space within no time, and then went to the North Kensington branch and was told a step to step process on the ins and outs of all I needed to know.

My only problem was not being able to pre-book online, as I had no idea what was actually going into the storage until the day of moving in, and this was required on the website.

My enquiry was handled my James at the Scrubs Lane location. He clearly outlined pricing and what was required of me to rent a unit. This made the process and move into the space quick and easy.