Customer reviews for North Kensington Self Storage

It was all very easy and the staff were friendly and helpful

All good and clear. Mahfuz was very helpful and very professional.

Excellent I spoke to Joseph initially, rang a couple of times about delaying arrival. ..very relaxed and understanding

Really great, very impressed by the helpful and friendly team both on the phone and when we came to check in!

Mahfuz was really helpful and everything went really smoothly

Very easy.

I’m currently in the US riding out COVID and needed to remotely vacate my flat in London. I expected this to be a difficult and stressful process, and was stressing over it for weeks. Little did I know the BigYellow team including Karina and Lindsay in customer service and James at the N Ken location would be there to make everything feels organised, effortless, and stress free. I felt informed, comfortable, and that my valuables were in good hands. James in particular went above and beyond in his help - he stayed late at the office the night before the move to help sort the contract, was in constant contact with me to update me on the process, and it was clear he was knowledgeable and experienced in what he did. It was undoubtedly among the best customer service experiences I’ve had in 3.5 years living in the U.K., which was particularly meaningful and impactful given the current circumstances.

This is the second time i use Big Yellow and each time, my experiences has been great. The staff is beyond friendly. Joe and James helped me this time. It is easy to book online. They linked me with professional movers, who also did a great job. Overall very happy with the experience and highly recommend Big Yellow!

The process of booking the space, the advice given on size, the call the day before to reconfirm were excellent. The service across the board, not just with James who I interacted with most, was fabulous.

My initial enquiry was handled perfectly, all questions were answered clearly and booking was very easy