Very good, I had a few confusing phone calls with one member of the team and they weren't sure whether to set me up as a business or personal account, which they said would be changed, but then wasn't. But overall I found James to be very helpful when I checked into the unit and completed the paperwork face to face.
James took really good care of my moving in. Explained everything very clearly thank you . :)
He was the best
From initial enquiry to moving in day I had a delightful experience! Everyone was so lovely and friendly and made the process so easy. James and Joe in particular on move in day were so nice and made me feel at ease about what could be a stressful process.
It was very well explained and clear
The guy was super helpful and nice.
Initial enquiry was really good and very easy to book. The process seemed straight forward but I wish I was reminded on the phone of the process once you are at the store and which documents you need to bring with you. I know it's in the email but moving out is a stressful process in itself with a lot of emails and paperwork so these things are easily missed.
it was pretty straightforward as a process and my enquiry and move was handled smoothly.
From my first speculative contact to the move-in, James was supportive, open, friendly. He made decision-making, preparation, contracting and moving process simple and pain-free. Enjoyable, even. James is a real breath of fresh air following an increasingly stressful and unhelpful experience with Safestore.
Booking online, and speaking to someone on the phone wasn't the easiest process, but when we arrived at the storage location, the person helping us made it super easy.